Customer success is a top priority for the Softdocs team. We want to help you and your colleagues to become confident and efficient users – so that you can build your forms and precedents with ease and precision.

Softdocs can provide numerous services to assist your company. All Softdocs team members have experience working in the legal environment. We know how a law office is run and how to utilise technology to ensure your processes are at their most effective. We can provide:

  • Business process reviews
  • Technology advice – use of Lawdocs and our partner products to ensure your office is working as efficiently as possible
  • Precedent development – customising your in-house precedents to take advantage of the automation available through Lawdocs
  • Creation of electronic letterhead so all emailed correspondence carries your information
  • Creation of styles to ensure your company branding is supported in all of your documents
  • Presentation preparation

We understand that every practice is different, which is why we offer a range of training options to suit your individual needs.

Softdocs | Softdocs on Westlaw AU | Online Insider community


The Softdocs team offers training for the following products:

  • Lawdocs
  • Lawdocs administration
  • HotDocs
  • Microsoft Word
  • pdfDocs
  • CompareDocs
  • OCR server

Training can be provided onsite at your premises, at our training facilities, or via webinar for some courses. In addition to our scheduled training, courses can be scheduled to suit your needs.

For more information on training, please contact us on 02 8587 7160 or complete the Contact Us form.

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Softdocs on Westlaw AU

Westlaw AU offers a range of training options as part and parcel of the service – from face-to-face training through to webinars and seminars.

Training is always designed to suit a practice’s specific needs, from the initial session to follow up activity, and we encourage people to take advantage of what’s on offer.

Schedule a training session today or visit the Westlaw AU Training & Support centre to access free webinars, user guides, tips and more.

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Online Insider community

Thomson Reuters has taken customer engagement to the next level. As a Softdocs customer, you will be fully supported by the Online Insider community.

Your Online Insider will keep you informed with:

  • Training and digital support tips
  • Content and functionality updates
  • New product launches
  • Database spotlights; and
  • Other key information related to our online services.

Online Insider also enables you to share experiences with us and other Thomson Reuters online users. Sign up to receive the Online Insider newsletter

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Softdocs in action

  • Create high quality legal documents within minutes
  • Automatically insert client specific information into all of your documents
  • Customise your legal documents
  • Access your automated documents in your office, meetings or when you're on the go with Softdocs on Westlaw AU

Training & Support

Phone: +61 2 8587 7160
Fax: +61 2 8587 7847

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Softdocs on Westlaw AU
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Client Success Stories

Client success stories - Coleman Greig
Coleman Greig



Isn't it time you left your document production to Softdocs? Contact us today.