AN ENTIRE SUPPORT TEAM WITHIN ARM'S REACH.
"We definitely don't believe in a 'one-size-fits-all' approach to training."
Customer Training Manager
TRAINING & SUPPORT
Local team, global thinking.
Customer success is top priority for the Westlaw AU team. We want to help you and your colleagues to become confident, skillful and efficient users – so that you can get more and more out of the product as time goes on. After all, the more you know, the more value you can unlock.
When you have Westlaw AU, you have an entire support crew with world class expertise within arm’s reach whenever you need them.
Questions? Contact us
Our local support team and trainers are here to help.
Phone: 1300 304 195
Hours: 8am–5pm, Mon-Fri
Schedule a demo
Online legal research is easy with Westlaw AU. But don’t take our word for it, see the benefits for yourself.
Already a Westlaw AU customer?
Got new starters?
Want a demo of the latest features?
Or simply in need of a refresher?
We understand that every legal practice is different, which is why we offer a range of training options as part and parcel of the service – from face to face training through to webinars and seminars.
Training is always designed to suit a practice’s specific needs, from the initial session to follow up activity, and we encourage people to take advantage of what’s on offer.
This library features free training videos that demonstrate some of the fundamental and advanced platform features. Note: The videos have been designed to be viewed in full screen mode.
Online Insider - A community for online users
Thomson Reuters has taken customer engagement to the next level. As a Westlaw AU customer, you will be fully supported by the Online Insider community.
Your Online Insider will keep you informed with:
- Training and digital support tips
- Content and functionality updates
- New product launches
- Database Spotlights
- and other key information related to our online services.
Online Insider also enables you to share experiences with us and other Thomson Reuters online users.