Pro Bono Partnerships and Models: A Practical Guide to What Works is a FREE resource that provides practical information on what works well in collaborative pro bono projects.

What Works was created by the National Pro Bono Resource Centre and is available free of charge as a downloadable PDF or as an easily navigable e-book using Thomson Reuters' ProView e-book platform.

Drawing on the expertise of a broad range of stakeholders with experience in the delivery of pro bono legal assistance, this resource will be useful for those providing pro bono legal services (including law firms of all sizes, pro bono clearinghouses and referral schemes, barristers, in-house and government lawyers, and law schools), and those seeking pro bono assistance (including community legal centres and other not-for-profit organisations). It provides tips on how to attract pro bono partners and maintain effective partnerships.

What Works will also be of interest to everyone in the legal assistance sector, given the increasing complexity and sophistication of the delivery of pro bono legal services in Australia. It identifies the features of effective models used to deliver pro bono legal assistance, and includes illustrative case studies. The included models are:

• Case referral
• Clinics
• Outreach
• Secondments
• Fellowships
• Co-counselling
• “Secondary consults” or “phone a friend” assistance
• Telephone, video conferencing, online and mobile technology
• Law reform
• Assistance to non-legal not-for-profit organisations and charities
• Community legal education
• Non-legal assistance
• International pro bono

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PART 1. WHO WILL FIND THIS RESOURCE USEFUL?

1       WHAT IS IN THIS RESOURCE?

2       WHO WILL FIND THIS RESOURCE USEFUL?

2.1         I am in the early stages of developing a pro bono practice (or growing an existing practice)

2.2         I am a small law firm or a sole practitioner

2.3         I am a community legal centre or a Not-for-Profit organisation

2.4         I am an in-house/corporate lawyer

2.5         I am a government lawyer

2.6         I am an individual lawyer or barrister looking for opportunities to get involved

2.7         I am interested in pro bono in regional, rural and remote (RRR) areas

PART 2. THEMES ARISING FROM CONSULTATIONS

3       IMPORTANCE OF RELATIONSHIPS AND COMMUNICATION

4       IMPORTANCE OF DEVELOPING A STRONG PRO BONO CULTURE

5       WHERE PRO BONO RESOURCES SHOULD BE DIRECTED: GREATEST NEED VS ACHIEVABLE GOALS

6       SIZE MATTERS

6.1         Size of jurisdiction

6.2         Distance from big cities

6.3         Size of law firm (or office)

7       INNOVATION

PART 3. TOOLKIT

8       TIPS FOR PLANNING AND MAINTAINING RELATIONSHIPS

8.1         Planning at the beginning

8.2         Maintaining the relationship

PART 3A. UNDERSTANDING YOUR POTENTIAL PARTNER

9       PRO BONO CLEARING HOUSES AND REFERRAL SCHEMES

10     LARGE LAW FIRMS

10.1       Large law firms: at a glance

11     SMALL FIRMS

11.1       Small firm pro bono: at a glance

12     COMMUNITY LEGAL CENTRES

12.1       Community legal centres: at a glance

13     NON-LEGAL NOT-FOR-PROFIT ORGANISATIONS AND CHARITIES

13.1       Not-for-profit organisations: at a glance

14     BARRISTERS

14.1       Working with barristers: at a glance

15     IN-HOUSE/CORPORATE LAWYERS

15.1       In-house/corporate pro bono: at a glance

15.2       Case studies

15.2.1         Case study: Telstra, King & Wood Mallesons and the National Children's and Youth Law Centre.

15.2.2         Case study: IBM Australia/New Zealand and Ashurst

16     GOVERNMENT LAWYERS

17     INDIVIDUAL VOLUNTEERS

18     LAW STUDENTS

18.1       Students: at a glance

18.2       Case studies

18.2.1         Case Study: The Roster and the Manning Street Project (UQ Pro Bono Centre)

18.2.2         Case Study: The Tasmanian Mental Health Tribunal Representation Scheme (Advocacy Tasmania Incorporated)

PART 3B. MODELS OF PRO BONO LEGAL ASSISTANCE

19     CASE REFERRAL

19.1       Case referral: at a glance

19.2       Case referral: benefits

19.3       Case referral: challenges/limitations

19.4       Features of effective case referral

19.5       Case studies

19.5.1         Case study: Case Referral (Lander & Rogers)

19.5.2         Case study: Document Review Service and Advice Service (Arts Law Centre of Australia)

19.5.3         Case study: Medical Legal Partnership in a Rural Context (Bendigo Health Outreach)

19.6       Case referral through Pro Bono Referral Schemes and Clearing Houses

20     CLINICS

20.1       Clinics: at a glance

20.2       Clinics: benefits

20.3       Clinics: challenges/limitations

20.4       Features of effective clinics

20.5       Case studies

20.5.1         Case study: Self Representation Service (QPILCH)

21     OUTREACH

21.1       Outreach: at a glance

21.2       Outreach: benefits

21.3       Outreach: challenges/limitations

21.4       Features of effective outreach

21.5       Case studies

21.5.1         Case study: Claymore Outreach Clinic (Macarthur Legal Centre and Minter Ellison)

21.5.2         Case study: Homeless Persons Legal Service Clinics (Public Interest Advocacy Centre)

21.5.3         Case study: Housing Legal Clinic, Homeless Persons' Pro Bono Legal Service, Welfare Rights Centre South Australia

22     SECONDMENTS

22.1       Secondments: at a glance

22.2       Secondments: benefits

22.3       Secondments: challenges/limitations

22.4       Features of effective secondments

22.5       Case studies

22.5.1         Case Study: Full-Time/Long-Term (North Australian Aboriginal Justice Agency and Ashurst). 11

22.5.2         Case study: Full-Time/Long-Term (Kingsford Legal Centre And Herbert Smith Freehills)

22.5.3         Case study: Sessional Secondments – Unfair Dismissal Project (Redfern Legal Centre and Clayton Utz)

22.5.4         Case study: Sessional Secondments (Street Law, Australian Government Solicitor and Clayton Utz)

22.5.5         Case study: Sessional Secondments (the Aged-Care Rights Service and Sparke Helmore)

23     FELLOWSHIPS

23.1       Fellowships: at a glance

23.2       Case studies

23.2.1         Case study: Indigenous Wills Support (Geraldton Resource Centre and Clayton Utz)

23.2.2         Case study: Goulburn Valley Project (Loddon Campaspe Community Legal Centre and Clayton Utz)

24     CO-COUNSELLING

24.1       Co-counselling: at a glance

24.2       Co-counselling: benefits

24.3       Co-counselling: challenges/limitations

24.4       Features of effective co-counselling

24.5       Case studies

24.5.1         Case study: Children in Detention (Public Interest Advocacy Centre and Maurice Blackburn)

24.5.2         Case study: Gleneagles (Caxton Legal Centre Inc and Minter Ellison)

25     SECONDARY “CONSULTS” OR “PHONE A FRIEND ASSISTANCE”

25.1       Secondary consults: at a glance

26     TECHNOLOGY-BASED SERVICES: TELEPHONE, VIDEO CONFERENCING, ONLINE AND MOBILE TECHNOLOGY

26.1       Technology-based services: at a glance

26.2       Technology-based services: benefits

26.3       Technology-based services: challenges/limitations

26.4       Features of effective technology-based services

26.5       Case studies

26.5.1         Case study: Lawmail, Lawstuff and Courtstuff (National Children's and Youth Law Centre, King & Wood Mallesons, Telstra, Asic and Sparke Helmore)

26.6       Telephone advice

26.7       Telephone advice: at a glance

26.8       Telephone advice: benefits

26.9       Telephone advice: challenges/limitations

26.10     Features of effective telephone advice

26.11     Case studies

26.11.1      Case study: Telephone Advice Service (Queensland Advocacy Incorporated)

26.11.2      Case study: Telephone Advice Service (Macarthur Community Legal Centre)

26.11.3      Case study: Lawaccess NSW

26.12     Video-conferencing

26.13     Video-conferencing: at a glance

26.14     Video-conferencing: benefits

26.15     Video-conferencing: challenges/limitations

26.16     Features of effective video-conferencing

26.17     Case studies

26.17.1      Case study: Connecting Country to City Legal Clinic Service (Welfare Rights Centre South Australia and Minter Ellison)

26.18     Website

26.19     Email

26.20     Email: at a glance

26.21     Email: benefits

26.22     Email: challenges/limitations

26.23     Features of effective email advice

26.24     Case studies

26.24.1      Case study: Lawaccess Nsw

27     LAW REFORM AND POLICY WORK

27.1       Law reform and policy work: at a glance

27.2       Law reform and policy work: benefits

27.3       Law reform and policy work: challenges/limitations

27.4       Features of effective law reform and policy work

27.5       Case studies

27.5.1         Case study: Sexual Assault Communications Privilege (Womens Legal Service NSW, Herbert Smith Freehills, Ashurst, Clayton Utz)

28     ASSISTANCE TO NON-LEGAL NOT-FOR-PROFIT ORGANISATIONS AND CHARITIES

28.1       Assistance to organisations: at a glance

28.2       Assistance to organisations: benefits

28.3       Assistance to organisations: challenges/limitations

28.4       Features of effective assistance to organisations

28.5       Case studies

28.5.1         Case study: PILCHConnect

28.5.2         Case study: Fred Hollows Foundation

28.5.3         Case study: Amnesty International Australia and DLA Piper

29     COMMUNITY LEGAL EDUCATION

29.1       Case studies

29.1.1         Case study: Phang Legal and Harris Park Community Centre

29.1.2         Case study: Hobart Community Legal Service and DLA PIPER

30     NON-LEGAL ASSISTANCE

30.1       Case studies

30.1.1         Case study: Employment Law Centre of Western Australia Inc

31     INTERNATIONAL PRO BONO

31.1       International pro bono: at a glance

31.2       International pro bono: benefits

31.3       International pro bono: challenges/limitations

31.4       Features of effective international pro bono

31.5       Case studies

31.5.1         Case study: trial advocacy workshops

31.5.2         Case study: A4ID